AskShop.ai

Overview

AskShop.ai is a revolutionary B2B e-commerce SaaS platform that transforms how online stores handle product discovery and recommendations. Built for Shopify, it leverages advanced AI to understand customer queries in natural language and provide personalized product recommendations. The platform integrates seamlessly with existing Shopify stores, requiring minimal setup while delivering maximum impact on conversion rates and customer satisfaction.

As CEO and Co-Founder, I led the development of this AI-powered solution that can be distributed across every Shopify store. We built the entire platform in just 5 weeks, using TypeScript, AWS, Liquid, Gadget, and JavaScript. Our efforts were recognized with funding from Stanford Startup Society and a 2nd place finish in the Stanford internal hackathon. The platform quickly gained traction, achieving over 100 installs and maintaining a perfect 5.0/5.0 rating on the Shopify app store.

Challenges

• •Creating a natural language interface that accurately understands customer intent and shopping preferences
• •Developing a recommendation engine that works across diverse product catalogs with varying levels of detail and organization
• •Ensuring seamless integration with Shopify's ecosystem without requiring extensive technical knowledge from store owners
• •Optimizing performance to handle high traffic volumes during peak shopping periods
• •Building a solution that requires minimal configuration from store owners while delivering personalized experiences

Solutions

• •Implemented OpenAI's GPT models with custom fine-tuning for e-commerce contexts, enabling the AI to understand product attributes and customer preferences
• •Developed a hybrid recommendation system combining collaborative filtering and content-based approaches to provide relevant product suggestions
• •Created a lightweight Shopify app that integrates via API without affecting store performance, with a one-click installation process
• •Utilized AWS infrastructure for scalability and reliability, with auto-scaling capabilities to handle traffic spikes
• •Designed an intuitive dashboard for merchants to monitor AI performance, customize responses, and gain insights into customer behavior

Results

• •Achieved funding from Stanford Startup Society, validating the business model and technology
• •Won 2nd place in Stanford internal hackathon, competing against numerous innovative projects
• •Acquired over 100 business users within the first month of launch, demonstrating strong product-market fit
• •Maintained a perfect 5.0/5.0 app rating on the Shopify app store, reflecting high customer satisfaction
• •Increased conversion rates by an average of 23% for client stores, directly impacting their bottom line
• •Reduced customer support inquiries by 15% as the AI effectively answered product-related questions

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